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Terms & Conditions

Last Updated: 03/30/2025


Welcome to Z Fishroom. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1) General

Z Fishroom is an ecommerce store specializing in aquarium supplies and live plants. Please note that we do not sell live fish or other live aquatic animals. These Terms and Conditions govern your use of our website, your purchases, and your interactions with our services.


2) Use of our website

By using our website, you agree to:

  • Provide accurate and current information when placing orders.

  • Comply with all applicable laws and regulations.

  • Respect our intellectual property rights; all content on this site is owned by or licensed to Z Fishroom.

We reserve the right to modify or update these Terms at any time. Continued use of our website signifies your acceptance of any changes.


3) Ordering, Payment, and Shipping

  • Orders: When you place an order, you agree to purchase the selected products subject to these Terms.
  • Payment: All payments must be made at the time of purchase using our accepted payment methods.
  • Shipping: We take great care in packaging and shipping your orders. However, once an order leaves our facility, Z Fishroom is not liable for transit damages.


4) Returns & Refunds Policy

General Policy:
Returns are not accepted unless the item is damaged or arrives dead on arrival (DOA). If you receive a product that is damaged or DOA, please contact us immediately.

For All Products:

  • Damaged or DOA Items: If your order arrives damaged or is determined to be dead on arrival, we will offer a replacement.
  • Evidence Required: To process any return or replacement, you must provide clear photographic evidence of the damage or defect within [insert number of days, e.g., 7 days] of receiving your order.
  • Non-Returnable Cases: Items that are not damaged or DOA will not be accepted for return or refund.

Live Plants Specifics:

  • Live Plants: Due to their perishable nature, live plants will only be accepted for return if they arrive dead on arrival (DOA).
  • Photo Documentation: Photos must be provided as evidence to validate the claim. No returns or refunds will be processed if the live plants are alive upon arrival, regardless of any minor cosmetic issues.


5) Use of Google Analytics & Google Tag Manager

We use Google Analytics and Google Tag Manager on our website to collect and analyze data regarding site usage and to help us improve our services. By using our website, you consent to the use of cookies and similar tracking technologies. For more details on how we use your data and your rights, please review our Privacy Policy.


6) Limitation of Liability

To the fullest extent permitted by law, Z Fishroom shall not be liable for:

  • Indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • Damages resulting from delays in shipping or handling that are beyond our control.


7) Intellectual Property

All content, logos, images, and materials on the Z Fishroom website are the property of Z Fishroom or its licensors and are protected by applicable intellectual property laws. You agree not to reproduce, distribute, or create derivative works without explicit permission.


8) Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Carolina. Any disputes arising under these Terms shall be resolved exclusively in the courts of South Carolina.


9) Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website following any changes indicates your acceptance of the new terms.


10) Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our Return Policy, please contact us here.

By placing an order with Z Fishroom, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Z Fishroom for your aquarium supplies and live plant needs.